1. How long do i have to wait for my purchased item to be received?
We cannot promise that a delivery is 100% successful at any time, however if you do not receive your item within 2 weeks time after your order is confirmed, please do let us know.
2. How wide is the delivery range of Tanoshi Vogue Boutique?
Currently our service is only applicable within the nationhood of Malaysia.
3. How do i know if my order is confirmed? Do I need to wait long?
We will send you either an SMS or EMAIL within 48 hours, please check.
4. How many items can i purchase at a time?
Up to your liking. For more information, visit the How To Purchase page.
5. I do not wish to submit an order with my personal information.
We need your information to verify an order is valid.
6. Do you restock an out-of-stock item? How long do I have to wait?
We are trying our best to make sure every item is available in all sizes and colours, however if an item is out-of-stock, restocking it may take approx 1 to 2 weeks time.
7. Who is the host of this online boutique website?
Jackboyz, feel free to contact me by PHONE or email(located at main page).
8. Can i ask for refund or exchange for an item that i am not satisfied with?
No. All orders are not to be cancelled once payment is made.
9. What is the office hour of Tanoshi Vogue Boutique?
From 9a.m to 9.pm, Monday to Friday.
10. I need to place an order on a weekend.
Yes, you may. But your order will only be confirmed on a working day.
11. I accidently submitted a false order form, what should I do?
Refer to our T&C, any false order form is counted invalid. Please resubmit.
12. Can i place an order for another person, like, a friend or family member?
Yes, you may. However we you are held responsible for verification of purchase.
13. Can i change my order after payment is made?
No.
14. Is this site recruiting?
We are currently not recruiting co-partners.
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1. 需要多久时间我才能收到货物？
我们不能做出任何货物送达保证，但如果您未在两星期内收到货物，请通知我们。
2. Tanoshi Vogue时尚的服务覆盖范围是？
目前我们只提供服务给马来西亚国境内的客户。
3. 怎样才能知道我的认购是否被确认？我需要等多久？
我们会在您发出认购表格后的48小时内，向您发送简讯或者电邮（其一），请查阅。
4. 我一次能认购多少货物？
随您喜好。更多认购详情可以参考How To Purchase页面。
5. 我要认购，但是不愿意提交我的个人资料。
克尔时尚需要您的资料以确保认购顺利进行。
6. 你们在某货物缺货的时候会继续补货吗？需要等多久？
目前我们已尽力确保每样货物的每种款式和尺寸都有货源，但补充货源需要大约1至两周的时间。
7. 这间网店的站长是谁？
杰克，有任何询问可以通过电话或电邮和我联络。
8. 我不满意我收到的货物，我可以提出退款或货物替换吗？
不能。所有经确定并付清款额的认购将不会接受任何更改或取消。
9. Tanoshi Vogue的办公室时间是？
每逢星期一至星期五，早上9时至晚上9时。
10. 我只能够在周末提交我的认购表格。
可以。不过您的认购将会在周日工作日才会被确认。
11. 我不小心提交了错误的认购表格，我该怎么办？
根据认购条例，提交任何错误的认购表格将直接作废。您可以重新提交。
12. 我可不可以帮我的朋友还是家人进行认购？
可以。但是负责确定认购的程序是您。
13. 我能不能在付清款额之后更改或取消我的认购？
不能。
14. 克尔时尚网店目前有招聘吗？
目前我们并不缺人手。
